Pros
The people who work the front line are great and believe in the product, especially the technicians. Upper Management gets it and tries to create the culture based on their values and does attempt to show the employees that they are serious about making the employees first and creating a positive and fun work environment.
Cons
Middle Management are Power Hungry and will throw there power around so bad that the morale in the whole office drops and no one wants to say anything for fear of losing their job. HR Department does not know the meaning of Confidentiality nor will they support you against middle management. Going to HR with a complaint will only open the door for them to create a fake case against you. Once this happens it is only a matter of months before your kicked out the door. Compliance Department is the same way, instead of conducting on-site investigations they will get the file from HR do a few phone interviews with individuals that have nothing to do with the matter, then wait about a month before they get back to you only to state word for word what HR created. No support what-so-ever and yet they preach ethical values and the importance of speaking up. If you need your job, don't say a word unless you are protected by the union. Middle Management and HR will always win no matter what you do to protect yourself. Female employees are looked down on and are paid 30% to 40% less than male employees even if the females have more experience and are educated. In this male dominated business, if you are a female your experience or education will never matter unless you are a part of the corporate team. Trust is the number one value for the company, however trust must be earned and when the only thing that matters to middle management is the bonus that will be going in their pocket at the end of the quarter then how can the company expect equal trust. My advice to all don't trust anyone at ADT, because it doesn't matter if you are the nicest person in the world or someone who goes out of their way to help others, the odds are against you at the end of the quarter.