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      ADT

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      long hours and unrealistic expectations - Field Support Center Tech Support 1+ ADT Employee Review

      1.0
      28 Jan 2014
      Field support center tech support 1+
      Recommend
      CEO approval
      Business outlook

      Pros

      I enjoy most of my interaction with customers in their homes and the pay is decent. You get a company car and okay benefits

      Cons

      Working hours are often quite long. My typical day is at least 12 hours, and sometimes as much as 16 hours a day. Every service call or installation is a "special case" that requires problem solving and trouble shooting. Managers are lazy and don't help. The technology is constantly being updated. Software updates. Hardware updates. Legacy equipment. Partially legacy equipment. Failed software updates... Weather up here in NY sucks, so installations can happen in the rain, snow, heat, and cold. This has not been a fun job.

      Explore other reviews about ADT

      5.0
      6 Feb 2026
      Overnight associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay and love my managers

      Cons

      Nothing the work is easy and great

      5.0
      18 Jun 2026
      Patrol manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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