Alarm Service Technician - Service Tech ADT Employee Review

2.0
30 Mar 2014
Recommend
CEO approval
Business outlook

Pros

You are not trapped in an office all day. You get to meet people. The work is challenging; you never know what you will run across. If you want to move, it is possible to transfer.

Cons

The company does not care about its employees or its customers. they prefer to hire unskilled workers at a low rate rather than pay those who know what they are doing, what they are worth. The parts you need to do the repairs are never available when needed. managers expect techs to lie to customers on a regular basis. they are very sexist. I have only met one female tech in 20 years working there even though I have worked out of 8 branches. I heard there are 2 of them.

Explore other reviews about ADT

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None other than a paycheck

Cons

Dominate you and push you even though it is hot and you are working hard, they will complain and yell at you about their crummy inventory system or people complain. They do not care if you are injured. Tell them and lose your job. The lady in charge is psychotic at best. Called me months after I didnt work there asking ridiculous questions and demanding answers. She's a short minority female that hates men apparently. Hates everyone and everything from what I saw. There's no peace at this job. If you keep it 3 months, you're an extremely hard worker.

See reviews by: Helpful|Rating|Date|All