Run from ADT if you value your mental state even for remote jobs - Former Support\Customer Technician ADT Employee Review

1.0
14 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Being able to work remotely

Cons

The hours were not flexible. The position required 10hrs a day 4-day work week. Breaks 10,10 and 30. A lot of times I worked over my shift to help a customer. They were long exhausting days; I do think the training could have prepared us a bit more in slow increments. I feel like I was thrown into the deep without proper help afterwards. They expect you to swim or sink and that is why they have a high turn around. They care more about metrics then their people or customers. They may have been around for more than years however this present brand does not represent the original brand at all. They need a special department for seniors. They expect seniors to get up and down on ladders, chairs to fix their faulty equipment. Its just a lot. It is all about their money definitely not the people. It's all about the marketing then they lock the poor people into a contract. so sad.

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ADT Response
2y
We are disappointed to hear this and appreciate you taking the time to leave your review. If you’d like to provide additional feedback, you can email us at glassdoorfeedback@adt.com anytime. Thank you for the time you spent helping to serve our customers.

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5.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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