a smile to get you in, a frown to keep you there. - Account Manager ADT Employee Review

1.0
18 Jan 2025
Recommend
CEO approval
Business outlook

Pros

-Friendly people -Extended hands-on training -Always being recognized and gifted

Cons

-Structure of commission is a losing battle - Promised solid work hours, given mandatory OT daily -Little support from mngmt when crazy customers escalate a call -Going above and beyond to keep taking $$$ from customers that are naive or going through a hardship -Promoted with a pay-decrease due to commission structure

Explore other reviews about ADT

5.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great time management, great schedule. Opportunity to make LIFE CHANGING compensation! Great pay structure!

Cons

N/A nothing to speak on.

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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