Low Pay, Fixed Mindset, Ego lead CS Department - Customer Success Manager ActivTrak Employee Review

Great market fit and good processes

Management can be political and play favorites

Great Company Culture, Awesome Solution, Amazing Colleagues, and Remote work

There has been some new leadership in the org and unfortunately, they don't seem to have any sort of onboarding or coaching. As a result, there's a lower morale on the team because their new leaders seem extremely stressed out and pass that along to the direct reports. Its unfortunate that it began to turn a little micromanage-y in the last few months I was there. I hope that this is a temporary situation due to how many changes the CS team is undergoing.