Good place overall - Customer Service Consultant Aesop Employee Review

4.0
18 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great team, great company culture, good attitude to work-life balance.

Cons

Disorganised relationships between teams; low pay

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Aesop Response
3mo
Dear former colleague, Thank you for taking the time to provide your balanced feedback - If you are open to a further discussion, please email Glassdoor@aesop.com

Explore other reviews about Aesop

5.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great team, good hours, and training provided

Cons

Busy times during the holidays

1.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Employee discount, very low income , flexible schedule,

Cons

I worked there for two years, and in December last year I was informed the store would close, which left me with no option but to resign on the same day due to the need to cover my rent. Strangely, the next day the same decision-maker announced that the store would remain open and that a new store manager would be appointed, a plan that has still not materialized after seven months. In the interim, the store has operated with interim managers and a reduced staff, while pay remains low and the culture has deteriorated, leading to ongoing turnover and a perception of practices that are not consistent with fair and respectful treatment of employees.

4
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