The intrepid racist - Retail Consultant Aesop Employee Review

1.0
25 Jul 2017
Recommend
CEO approval
Business outlook

Pros

Discount and product allowance. Beautiful stores to work in.

Cons

I have never been so mistreated in my life by a manager or a sub manager as I have been at Aesop. Aesop's philosophy might seem intelligent and open from a customer experience point of view but as soon as you step foot in this company it will eat up your soul. Dont be fooled by the vacancy ads on the store windows: "Seeking accomplished individuals". Aesop wants educated workers to then use them for shelf cleaning. They do not care about you. All they want is to preserve an image of good taste with accomplished individuals that they depreciate and undervalue. The job description also says: "we provide comprehensive induction and training programmes, and encourage an inclusive culture that nurtures enduring professional relationships". Again, couldn't be more far from the truth. You have one induction training and that is it, not further training about products or ingredients. Growth in this company is a joke. And god forbid if you are not Australian. I have never worked for such a racist company and, unfortunately, my experience is not the only one. I was bullied for not being Australian as my manners and way of being did not fulfil my manager's expectations. This expectations being that I would simply say certain words to customers, a fake script, and that I would clean the shelfs, products and toilets everyday without questions or with any of their help. The managerial staff had no problem in pointing out all the little things that did not fit their ridiculous standards and they compared me constantly to other Australian colleagues. One of my Australian colleagues told me that the reason they were treating me this way was because I wasn't Australian, since they had done this to previous employees that were from different nationalities. I should have reported this to the HR but at the time I was so under pressure and afraid to loose my job that I did not. Another point i would make is that Aesop rarely approves of any feedback from employees if it goes against its ideas. I was never asked for feedback and when I gave some it was quickly despised in a superior and intelectual way, always ending with the justification: "this is how Aesop does things." Aesop's way of treating people really needs to change if they want to keep their staff and have a happy and non-toxic environment. Embrace diversity and stop being a dictator of a delusional good taste. If you do what you preach you would be the perfect company to work for.

Explore other reviews about Aesop

5.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great team, good hours, and training provided

Cons

Busy times during the holidays

1.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Employee discount, very low income , flexible schedule,

Cons

I worked there for two years, and in December last year I was informed the store would close, which left me with no option but to resign on the same day due to the need to cover my rent. Strangely, the next day the same decision-maker announced that the store would remain open and that a new store manager would be appointed, a plan that has still not materialized after seven months. In the interim, the store has operated with interim managers and a reduced staff, while pay remains low and the culture has deteriorated, leading to ongoing turnover and a perception of practices that are not consistent with fair and respectful treatment of employees.

3
See reviews by: Helpful|Rating|Date|All