Pros
The company has attracted genuinely talented people across all teams, and at its best, the atmosphere has been collaborative and supportive. The product and technical environment is strong, remote flexibility is available for support teams, and the work itself tends to be interesting, with real room to experiment and push boundaries.
Cons
The past two years have been difficult, and the lack of visible recovery has taken a real toll on morale and trust. While the company champions AI adoption, the execution has felt heavy-handed, with strategic decisions and individual workflows being shaped by people who may not fully understand the roles involved. For an organization that brands itself as people-first, internal communications and HR practices (particularly around offboarding) don't always reflect that. And while there are strong individuals across the business, some managers would benefit from greater emotional intelligence, clearer communication, and more realistic goal-setting.