Be careful with ACS, it is not what it sounds/looks like - Private Jet Broker Trainee Air Charter Service Employee Review

2.0
24 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Cool benefits, such as getting to see and fly on Private Jets and a month long training session in London.

Cons

-Heavy focus on cold calling -Required to visit people on your "list" 6 times a month, regardless of how many interactions you had with them, could be 2 phone calls where you find out they charter, and they want you to go and visit them. No customer is going to be open to someone visiting their office that they hardly know or need. -Majority of work is "outbound research" aka cold calling. There is a system where they get online leads, but people in management positions take them all/ take the good ones for themselves, and distribute the bad ones to the new employees. -A LOT OF OUT OF HOURS WORK. You will be expected to be "on call" week nights, weekends, holidays. No you do not get paid for this. Could be 2am on a Tuesday, and you'd be expected to work. And yes, you'd be expected to show up at 9 am for a full work day. -Only way to succeed in this company and role, is if accounts are handed to you. Most Senior people there have had accounts handed to them from people who left before them. If you don't get an account, your job is good as gone. -Very "clique" environment in the office, makes you feel very unwelcome.

Explore other reviews about Air Charter Service

5.0
18 Dec 2025
Recommend
CEO approval
Business outlook

Pros

PTO and bunch of company events

Cons

On call 24/7 no matter what

avatar
Air Charter Service Response
4mo
We do know that ACS is not 9-5, and we do make everyone aware of this. There are support functions like on call and ops to assist with the out of hours work. In addition to the ways out of hours can be supported, we do recognize the hard work through generous PTO and invest heavily in our people including the events. Thank you for your feedback. Katie Ivie, Group HRD
3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great benefits and perks investment in training

Cons

very poor work life balance high stress

avatar
Air Charter Service Response
3d
It is definitely not a 9-5 role, hopefully this was made clear to you in the interview process and sales can be high stress. However, we try to balance that with time back and above industry benefits. If you believe the role is not reflective of what you thought during the recruitment process please do discuss with either your Director or a member of HR. Thanks Katie
See reviews by: Helpful|Rating|Date|All