The Worst Job I have EVER had!!! - Customer Service Agent Alaska Airlines Employee Review

1.0
4 May 2016
Recommend
CEO approval
Business outlook

Pros

The health benefits are good - 401k -

Cons

They pay is too low for the abuse you take on a daily basis. If you are full time you must work mando OT - if you don't sign up for it, the supervisor's sign you up for it. You cant be late - not even a minute...they will fire you. You can't hang up on anyone - or they will fire you. You cant transfer a call - or they will fire you. You work all they time so you never get to use the flight benefits.....Management never speaks to you - and heaven forbid if you talk to your neighbor - management comes out of their glass offices and tells you to get back to work. You have NO interaction with any of your co-workers - so on breaks - no one speaks to one another. They make you work when you are sick, so you are always sick - because they never clean the office. The floors are filthy, the break room is filthy, the vents have fuzz all over them. There are so many rules - they even control what kind of bag you bring your lunch in....they have no compassion for their employees, yet you have to watch empathy and compassion videos for training - The company works you like a sweatshop-work til you drop dead.

Explore other reviews about Alaska Airlines

3.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment and culture. Leadership is strong.

Cons

Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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