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      Alight Solutions

      Engaged employer

      Alight Solutions reviews

      Webchat Customer Care Representative II - CCRII Alight Solutions Employee Review

      5.0
      19 Mar 2018
      Ccrii
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Benefits options and pay, Excellent work environment and Positive ambient, lots of experience and expertise to acquire on the Customer Service etiquette.

      Cons

      So far it has been an excellent experience. It is a great company to work in. Maybe a con, but it aint so bad, is the fact that there is no further growth to Sr.CCR Role once you get to the CCRII Role on webchat. It would be way awesome to have a Sr. CCR role Implemented.

      Explore other reviews about Alight Solutions

      5.0
      27 Apr 2026
      Client manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work at.

      Cons

      The pay is a bit low.

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      Alight Solutions Response
      1mo
      Thank you for your feedback and for being part of the team. We’re glad you enjoy working at Alight. We appreciate your input on compensation and continue to review our pay practices to stay competitive. Thanks again for sharing!
      3.0
      24 Jun 2026
      Senior customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      consistent schedule, easy to understand promotion map, support from other reps

      Cons

      Abusive callers, pay range, inconsistent holidays

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