Workload / call volume - Member Service Representative Alignment Healthcare Employee Review

My manager is very kind and my coworkers are helpful. The call volume is so high, soon as I’m done taking case notes another call comes in. This is 8 hour straight. It can burn you out fast especially some members can be very stressful… pushy … I get it but it can be exhausting. The turn over is high. Half of my training class (November 2025 class) is gone already.