Everything is not what it seems…long and thorough but hopefully helpful - Customer Success Manager Aloha Employee Review

1.0
1 Jul 2022
Recommend
CEO approval
Business outlook

Pros

-Option to bring your dog to work -Basic lunch (6/10), Green juices (10/10) -Amazing and caring HR (who BOTH just quit...see the pattern?) -Some great coworkers -Chiropractic care (with a doctor you’d want to continue seeing even after quitting) -Work/life balance (as in no work outside of work, BUT the job takes a toll on your mental health overall) -Good medical insurance

Cons

-Honestly you will feel good for the first few months. I know I did. I felt motivated. Like I was doing something innovative and rewarding. Then reality will set in and the cracks will start to show. It’s a glorified support call center with a cool office and fancy titles. -Burnout. There is a reason turnover rate is so high. I have seen great talent leave because after the first few months, there is no growth and it stops being challenging and rewarding. This is a dead end support job and it’s the new employees leaving good reviews about how fun it is. I honestly was one of them. -Look at the pattern of reviews...they get an influx of honest bad ones from people who've had enough and suddenly there's some damage control good ones right after. Those of us leaving negative ones have no reason to lie. -Extremely low pay compared to similar positions at other companies, with way more work expected of you. -Inexperienced/young leadership that has no idea how to motivate or train. They think because they are not as harsh as the CEO was on them, they are doing you a favor. It's a shame because some are good people, but they are clearly a result of the CEO's type of leadership. -They ask for feedback, feedback is given, they trash on it, then pat themselves on the back for being open to feedback. -Monday Cult Meetings -CEO is extremely arrogant and thinks he is an intellectual life coach, stringing together incoherent motivational quotes as real "lessons". Ends every speech with "make sense?" even though it does not, in fact, make sense. -No sitting when you're on a call -Say they don't micromanage, and then proceed to micromanage you to death with write ups and passive aggressive messages asking if something has been done yet (when you try to explain that you were working on a higher priority, they say no excuses. even though they told you to prioritize.) -Higher level leadership is waiting for a large payout when the company gets sold. This is not a secret and it’s not a bad thing to want to get acquired, but I get the feeling that this explains why they don't care about the wellbeing of employees, they are just maintaining the ship until they sell out. -CEO (and other leadership) cannot accept being wrong. Even if wrong, they will double down on why their reasoning is right. -They say there is room for growth and give examples of people that started entry-level and worked their way up. The problem with that? It is for the favorites and it's already happened. That may have been realistic before but it's not possible anymore. There can only be so many COOs, leads, or specialty positions. Now, they will just shove you into a position that you cannot grow out of. -Benefits not comparable to other tech companies (no remote work, no hybrid option even with rising gas prices, no PTO in the first year, etc)

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Aloha Response
3y
Hi! Thank you so much for taking the time to provide feedback on your experience with Review Wave. I apologize if you felt our current pay and growth structure was did not meet your expectations. Review Wave continuously compares our internal pay rates to average industry specific rates to ensure we are remaining competitive within the tech industry. Due to our exponential growth, increased client base, and expansion to a secondary office location, Review Wave is constantly evolving and growing into a bigger and better company with each passing quarter. Review Wave values not only the leadership and training by external experts but also recognizes the importance of building leaders within our organization and continuing our company-wide professional development. We are completely transparent with all candidates and employees all PTO benefits, accruals, and that we do not offer remote work. I appreciate the time you took in writing this review and will communicate your feedback to leadership. If you have any additional points of feedback, I would love to hear them as my job is to improve overall employee experience. Please feel free to contact me at katelyn@reviewwave.com - Katelyn Hoffman, Human Resources

Explore other reviews about Aloha

5.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Culture, not something that is just on a wall but actually means something. Starts from the recruiting process all the way to the CEO. Great benefits package and competitive pay. Lively office with meals provided and events monthly. The work you do feels impactful.

Cons

Things change and processes change as they do with most companies, be willing to adjust and adapt and you'll be great!

1.0
6 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You develop thick skin fast.

Cons

If you are considering working here, please seriously protect your mental health and think twice. Aloha is emotional exhaustion disguised as hustle culture. You are not treated like a human being here, you are treated like a metric. Instead of constructive coaching, the environment feels centered around tearing employees down, creating anxiety, and keeping people in a constant state of stress and fear. Metrics and expectations are constantly changing, making it feel nearly impossible to ever truly succeed or feel accomplished no matter how hard you work. I personally experienced a major decline in my mental health while working here, and I was far from the only one. Burnout, anxiety, and emotional exhaustion felt normalized rather than addressed. Many employees looked mentally drained, yet were blamed for “not wanting it bad enough”. The CEO creates an environment built on fear, pressure, and financial insecurity rather than genuine leadership or mentorship. Motivation often felt rooted in making employees feel replaceable. The CEO cares about his personal image, money, and status while employees were left mentally and emotionally drained. The overall culture often felt immature, negative, and unprofessional. The gossip, disrespect, constant negativity, and behavior from upper management felt more like high school drama than a professional workplace. It created an environment where employees felt uncomfortable, unsupported, and emotionally exhausted before the workday was even over. There are far healthier companies where you can receive strong coaching, better compensation, real career growth, work-life balance, and leadership that actually values employees as people instead of production numbers. Save yourself.

1
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Aloha Response
3w
Thank you for sharing this feedback. Aloha is a fast-paced, high-growth environment with ambitious goals, and we recognize that high standards must be paired with clear expectations, constructive coaching, and genuine care for our team members as people. We are truly sorry that your experience with us did not feel supportive or aligned with the environment we strive to create. While we cannot speak to the specifics of an anonymous review, we take feedback around burnout, communication, leadership, and culture seriously. We encourage you to connect with the People-Operations team or the Head of your department to share more specific details about your experience so we can better understand where we may have fallen short and work toward meaningful improvement. We are actively focused on listening to our team members, supporting our managers, communicating expectations clearly, and creating an environment where people feel valued, respected, supported, and able to grow. Please feel free to reach out to me directly at any time. I would be happy to partner with you and help make your experience at Aloha a better one. - Katelyn Hoffman, Director of People-Operations
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