4.0
22 Jan 2025
Former employee, more than 1 year
Edinburgh, Scotland
Recommend
CEO approval
Business outlook
Pros
Incredibly flexible, overtime is almost always available and paid well. Excellent benefits offered throughout the year.
Cons
Huge focus on customer reviews - an end of call or chat survey is usually the way to get this. 95% satisfaction required as a minimum to continue unbothered in your position. No real opportunity for growth for at least 2-3 years. Oftentimes long hours, my shifts were typically 10-12 hours.