Technical Account Coordinator / Push Papers Around and Act Busy - Technical Account Manager Andromeda Employee Review

Benefits are phenomenal, they have a very good PTO package, and a sane, humane WFH approach. Have never seen a better place for that in IT than this one. Additionally, their Service Desk culture strives to help maintain a constant, measured pace and method of work. They have set realistic expectations with their clients, unlike many MSP's that set an unattainable expectation of immediacy and perfection. Finally, and this is huge in my opinion, they ACTUALLY have a tiered technical team, with real, numbers-based escalation parameters for tickets. Such a relief in the MSP industry that often has service desks that place an undue load on the primary response tier.

They're in a bit of flux currently, some changes have been going on in several teams. Additionally, the salary is not quite on par for the rest of the industry, and they are still working towards performance based compensation, BUT they genuinely are worth a pay cut if they offer you one. I hadn't realized just how much my time and energy were worth until I wasn't spending hours of them in transit every day.

Leadership who listens to ideas and how to improve the organization and our service delivery to our clients. Well defined core values. Well-rounded benefits package. Team approach to solving problems.

Working for an MSP is not for everyone. With a wide variety of clients, there are times when we are forced to constantly think outside the box and balance finding the solutions for the client, but balancing it with making sure it meets our standards and best practices. Flexibility, adaptability and being able to realize sometimes you need to seek advice from management or your peers is crucial.