Great Place to Work - Answering Service Agent Answer Aide Employee Review

Working at this answering service has been an absolute pleasure! The management team is incredibly supportive and understanding, fostering a positive work environment. The training provided was thorough, ensuring that I felt confident in handling calls from day one. The technology used is top-notch, making it efficient to assist our clients and provide exceptional service. The flexibility in scheduling allows for a great work-life balance. Overall, I highly recommend this answering service to anyone looking for a rewarding and fulfilling job experience.

I cannot think of any cons at the moment.

I have been working with the company since August and I think everyone has been wonderful and have had a great experience so far. I am not sure what's going on with the recent negative reviews as I cannot speak for everyone but Amy and Dave are great. They have always communicated with me effectively and are understanding. There has always been flexibility and they have heard me out and assisted me when needed. As far as training it was short and Samantha was great but this is one of those positions where you just kind of have to dive in and go with the flow as it is an answering service for multiple companies and you are following a script for different clients. You won't be trained for a specific company so you have to be able to adapt and transition with all the calls which can be challenging. Overall the communication and work environment has been very positive and I'm grateful to be a part of this company. Another pro is that my office is a short commute within my home. :D

Working with different clients comes with its challenges as you don't always know everything about the particular company you are taking a call for and can be limited when it comes to assisting the customers needs. This can lead to upset callers and though a lot of customers are pleasant there are definitely some unpleasant callers.