Great people questionable leadership - Enterprise Sales Apptentive Employee Review

2.0
30 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Passionate people who truly care about what they do. An interesting product that really does help companies better connect with their customers. Unlimited PTO (honestly this could be a con if you don't use it)

Cons

When I worked there everyone essentially reported to the CEO and there was a leadership team rather than individual managers. The CEO in general was WAY too involved with day to day operations and wouldn't let the people he hired as leaders actually lead. Long sales cycle - the company has a great portfolio but the sales cycle took 6+ months (with no commission draw)

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Apptentive Response
9y
Thank you for the feedback! While this was quite a while ago, we really appreciate your feedback. I think this is an insightful piece of critique of how our organization ran in 2015 and in 2016 we did a lot to improve upon this. Our sales team, in particular, has really found its groove and I think a lot of that is attributable to our new VP, Marisa. We'll continue to pay attention to how to better empower our team members. Thanks!

Explore other reviews about Apptentive

5.0
20 Jun 2023
Recommend
CEO approval
Business outlook

Pros

- This company has an incredibly special culture that actually embodies the values it preaches every day - A fun team that's passionate about the product and the customers - Lots of flexibility and autonomy to get the job done

Cons

- Acquired by a dumpster fire, no longer exists

3.0
21 Apr 2017
Recommend
CEO approval
Business outlook

Pros

99% of the people are genuine, caring, and work ridiculously hard chasing the idea of delighting our customers beyond belief which all be it is a great thing. The 1% of it, which though is very artificial.

Cons

The CEO. All change will come from the day in which he gets out of his own way and lets the extremely talented people we've hired lead. We're not Google, stop trying to implement their practices (there's a world of reasons why what they do won't work for us) and you don't have the skill set or the people skills to interact with 20+ direct reports for one on ones. We're in a highly saturated market in which our product features have at best incremental changes to accommodate changes in the market, let's try to REALLY innovate. Do we remember what that is like?

13
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Apptentive Response
7y
Thank you for your feedback. We have learned a lot in the last year and we are innovating and building. I would also say our CEO now has a team that he trusts and can get 'out of the way' now. It is nice to see the growth and evolution!
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