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      Apptentive

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      Apptentive Reviews

      4.5

      88% would recommend to a friend

      (32 total reviews)

      Robi Ganguly

      92% approve of CEO

      76% positive business outlook

      Ratings by category

      4.9

      Diversity and inclusion

      4.8

      Culture and values

      4.6

      Senior management

      4.4

      Work/Life balance

      4.4

      Career opportunities

      4.2

      Compensation and benefits

      Apptentive has an employee rating of 4.5 out of 5 stars, based on 32 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apptentive employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      32 reviews
      3.0
      21 Apr 2017

      GREAT people, OK product, QUESTIONABLE CEO

      Product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      99% of the people are genuine, caring, and work ridiculously hard chasing the idea of delighting our customers beyond belief which all be it is a great thing. The 1% of it, which though is very artificial.

      Cons

      The CEO. All change will come from the day in which he gets out of his own way and lets the extremely talented people we've hired lead. We're not Google, stop trying to implement their practices (there's a world of reasons why what they do won't work for us) and you don't have the skill set or the people skills to interact with 20+ direct reports for one on ones. We're in a highly saturated market in which our product features have at best incremental changes to accommodate changes in the market, let's try to REALLY innovate. Do we remember what that is like?

      avatar
      Apptentive Response
      7y
      Thank you for your feedback. We have learned a lot in the last year and we are innovating and building. I would also say our CEO now has a team that he trusts and can get 'out of the way' now. It is nice to see the growth and evolution!
      1.0
      3 Feb 2019

      Working here has been one the worst experiences I’ve had to experience in a work place.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      In office happy hour, food, in the heart of pioneer square. Has all the great “perks”.

      Cons

      Although the perks are great the company is behind the times and slow and the culture is terrible. They ask for change and plan millions of meetings around it but will never truly execute change. The company is only after money and hides behind the phrase “customer love” which they could careless. They just want new money and more money from current customers.

      2.0
      30 Dec 2016

      Great people questionable leadership

      Enterprise sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Passionate people who truly care about what they do. An interesting product that really does help companies better connect with their customers. Unlimited PTO (honestly this could be a con if you don't use it)

      Cons

      When I worked there everyone essentially reported to the CEO and there was a leadership team rather than individual managers. The CEO in general was WAY too involved with day to day operations and wouldn't let the people he hired as leaders actually lead. Long sales cycle - the company has a great portfolio but the sales cycle took 6+ months (with no commission draw)

      avatar
      Apptentive Response
      9y
      Thank you for the feedback! While this was quite a while ago, we really appreciate your feedback. I think this is an insightful piece of critique of how our organization ran in 2015 and in 2016 we did a lot to improve upon this. Our sales team, in particular, has really found its groove and I think a lot of that is attributable to our new VP, Marisa. We'll continue to pay attention to how to better empower our team members. Thanks!
      Viewing 1 - 3 of 32 Reviews
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      ReviewsApptentive reviews

      Glassdoor has 32 Apptentive reviews submitted anonymously by Apptentive employees. Read employee reviews and ratings on Glassdoor to decide if Apptentive is right for you.