GREAT people, OK product, QUESTIONABLE CEO - Product Manager Apptentive Employee Review

3.0
21 Apr 2017
Recommend
CEO approval
Business outlook

Pros

99% of the people are genuine, caring, and work ridiculously hard chasing the idea of delighting our customers beyond belief which all be it is a great thing. The 1% of it, which though is very artificial.

Cons

The CEO. All change will come from the day in which he gets out of his own way and lets the extremely talented people we've hired lead. We're not Google, stop trying to implement their practices (there's a world of reasons why what they do won't work for us) and you don't have the skill set or the people skills to interact with 20+ direct reports for one on ones. We're in a highly saturated market in which our product features have at best incremental changes to accommodate changes in the market, let's try to REALLY innovate. Do we remember what that is like?

avatar
Apptentive Response
7y
Thank you for your feedback. We have learned a lot in the last year and we are innovating and building. I would also say our CEO now has a team that he trusts and can get 'out of the way' now. It is nice to see the growth and evolution!

Explore other reviews about Apptentive

5.0
20 Jun 2023
Recommend
CEO approval
Business outlook

Pros

- This company has an incredibly special culture that actually embodies the values it preaches every day - A fun team that's passionate about the product and the customers - Lots of flexibility and autonomy to get the job done

Cons

- Acquired by a dumpster fire, no longer exists

5.0
14 Jan 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I really enjoy working here - I've been given multiple opportunities over 2 years to showcase, as well as grow, my skillset. I've been pushed to new bounds and never punished for my mistakes. Weirdly, I've noticed that micro-managing is almost non-existent across most departments and testing yourself/failing/learning/repeat is truly supported- never experienced that before or seen it on such a large scale. The CEO is one of the most authentically caring people I've ever met, let alone work with. His vision is spot on as well. He is human and not perfect, but he has what it takes to get us there. I truly care about all of my teammates - good people work here, which is indicative of the mission. Benefits are solid and Apptentive wants to take care of its people. There is major effort made to increase diversity internally, as well as externally. Whatever your belief in that regard at least we've created an open/respectful dialogue to talk/debate about it.

Cons

I'd like to see our product and commercial teams growing at the same rate - that is my concern, but we'll get there. Joining this team means working really hard to get us to the next phase and so you really 'really' need to get onboard with what Robi and Leadership want to achieve.

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