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Atrium Hospitality

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Corporate Accounting (Part 2) - Anonymous employee Atrium Hospitality Employee Review

1.0
11 Jun 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's difficult to get fired, because no one is held accountable for not doing their jobs especially if you are in a leadership role.

Cons

I originally came on here to edit/add to my "Corporate Accounting" review, but I couldn't see a way to do it. Instead, I'm making a new review in reference to it. Please read the original review in order to get the full picture. Additional Comments: It's been almost one year since the Phoenix corporate office was closed down for the Hospitality side of the business. There is a much smaller Atrium Holding company (being the other side of the business) that stayed in operations in Phoenix. Leadership has discovered that they could not find enough "talent" in Alpharetta, GA to cover all of their needs and has now decided to merge Hospitality and Holding. Due to this decision, they are now reopening the Phoenix office. One of the reasons given last year for shutting down the Phoenix office was so that everything would be under one roof to maximize communication, teamwork, and efficiency. I always found that to be a silly reason as we are in the age of technology and everyone is just a phone call, email, and instant message away. This is also a company that has hotels all over the nation. Regardless of whatever reasons they may have had (and whether they make sense or not), please know that this is an extremely fickle and indecisive company where leadership changes their mind frequently with no definite long-term plan in mind. **Disclaimer: I am not a bitter employee that got fired. I willingly resigned and was very respected when I was there. However, I wanted to speak out and hope that this review can help someone else make a better, informed decision.

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Atrium Hospitality Response
7y
Thank you for taking the time to provide your feedback regarding your Atrium Hospitality experience. It is unfortunate that your experience was not as favorable as we would have expected. Our commitment to ensure that every Associate has a fulfilling, rewarding and mutually beneficial experience remains a priority for us. As an organization, it is incumbent upon us to hire and promote leaders and managers who, first and foremost, embody our core values of "Perseverance, Teamwork, Service and Respect" as they play a pivotal role in helping us build a strong, positive and engaged workforce. This is critical to our Associates, our organizational morale as well as the continued success of our business. We will always work with our Associates, leaders and managers to ensure that everyone receives the support they need to achieve the highest and best results imaginable. We will do so, first and foremost, by encouraging open and transparent discussions about how we can all continue to grow and develop professionally and personally while we grow the company. We are making every effort to listen to the feedback of all of our Associates, current and former, to ensure that we escalate any issues so they can be addressed in a timely and effective manner. We appreciate your comments and take your feedback seriously as we continue to grow and strive to improve our processes, benefits and working environment. Thank you, again, for your feedback and we wish you all the best in your future endeavors.

Explore other reviews about Atrium Hospitality

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Free lunch Hotel discount Bouns

Cons

Housekeeping and front desk could be stronger.

1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Cons

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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