Doesn’t care about employees - Customer Service Representative Availity Employee Review

Thank you for taking the time to provide feedback about your experience with Availity. We are sorry that you felt your time with us was not positive. We strive to put every associate in the best position to succeed. Many of our associates began their Availity careers in Client Services before moving to different roles and departments. We offer job shadowing opportunities for client services team members to explore technical, operational, and business roles outside of the department through our popular Passport Program. In 2021 we promoted 50 associates from client services, and already since January 2022, we have promoted 31 associates from client services. We are in the middle of our annual engagement survey but based on over 80% of responses collected so far, team engagement survey scores are trending exceptionally positive, currently outpacing industry benchmarks for the Top 10% of Call Centers for both career growth opportunities and professional development. Job postings are available to everyone, and internal candidates are welcome and encouraged to apply. Some of our hiring managers even prefer candidates from Client Services. Networking with management or leadership is not required to move up at Availity; however, networking is a valuable skill for career development.