Shackled by tech debt. - Devops Engineer AvidXchange Employee Review

2.0
4 May 2019
Recommend
CEO approval
Business outlook

Pros

Facilities are nice, however you are isolated from the greater downtown amenities. Excellent passionate co-workers, the skilled in-house recruiters did an excellent job assembling talent. No drug testing.

Cons

6 Managers in 1 year. Reorg after Reorg with laughably frequent executive and director level churn. They are growing fast in the director suite and in support staff to paper over issues but are unable to hire talent to actually execute work. When it comes to actual technology the platforms and software are years behind, using early 00's era methodologies and driving principles. The disconnect from any modern tech startup practices is extreme. For instance, UI changes are coupled with monolithic software logic and direct database calls and long lived virtual machines and outdated frameworks, any change no matter how minor can be the cause of a complex and frequent Sev1 issues. These problems and environmental instability issues have created a blame-first culture where the lowest employee who triggered the exotic error in decade old code or triaged the issue at 3AM not found in testing is blamed, not the fundamental lack of consistent containerized environments, decoupled microservices, APIs, and data-abstraction layer. This outmoded technology stack is only running through heroics and at the expense of the personal lives of employees. Due to this dependency if an employee is truly contributing they are unlikely to be promoted in any area other than responsibility, while the non-technical rise rapidly and buy snake oil. Pay is below Charlotte tech market rate contributing to intense turnover.

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AvidXchange Response
7y
AvidXchange is growing at a rate that is unmatched by other companies our size. What we do is complex and requires patience, tolerance and agility to address shifting priorities. We recognize that change is constant. Our senior leadership team is super intentional about the strategic decisions they make to ensure we’re able to adjust to the needs of our customers and markets. We are making good strides across our Technology teams though probably not at the pace which is preferred. We appreciate you sharing your feedback with us and we wish you continued success in your future endeavors.

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5.0
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CEO approval
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Pros

Great Leadership and culture, benefits

Cons

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1.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There were some opportunities for upward mobility and professional growth. However, promotions generally came with significantly more responsibility and only minimal increases in compensation.

Cons

Management problems exist from the top down. Leadership is often stubborn, disconnected from the realities employees face, and more focused on internal politics and checking boxes than developing meaningful, scalable solutions. Endless bottlenecks, unnecessary red tape, and slow decision-making make it extremely difficult to do your job effectively. Nearly everything feels politicized, and the culture can leave employees feeling like they are constantly walking on eggshells. The company also relies heavily on tribal knowledge. Processes and technical designs are frequently undocumented, forcing employees to track down the right person just to understand how something works. This creates confusion, slows down delivery, and makes onboarding and knowledge transfer unnecessarily difficult. Work-life balance was virtually nonexistent in my experience. I was frequently expected to be on call and was repeatedly woken up around 3 a.m. to address P1 production issues. The added stress and responsibility were not reflected in the compensation or support provided.

3
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