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Avoidably Falling Apart - Sales BigCommerce Employee Review

1.0
19 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Great product that is, if well positioned and backed with better organization, could go into hypergrowth Clean office Always recruiting  Positive contributions to community Extracurricular opportunities available Unlimited PTO and free snacks/drinks Free lunch provided weekly Lots of great and friendly people

Cons

-Go-to-market disorganization and what seems like ambivalent middle management obstruct success with little signs of improvement in sight - Marketing and sales departments are completely isolated from each other - Sales quotas are consistently provided late into months/quarters, leading to manipulative tactics. No company I have ever worked for has provided November’s quota on November 26th. - Presidents club trip cancelled 1 month before planned departure with no reason other than ‘budget’ provided, even after attainment year had ended in the companies interest - Leadership has completely lost control to certain individuals, who now control/rule creating a negative atmosphere - Management shows no interest in fixing major issues, is increasingly unappreciative of employees and lacks the skills/systems to improve issues which impacts both employees and company performance - Political (if not poisonous) relationships between individuals in different departments causes friction, also leading to unfair advantages and discrimination - Providing feedback (even when its requested) typically causes one to be labelled a nuisance - Lack of training and poor operational processes lead to sales disablement - Extremely high turnover - Pay is not competitive with the Austin market - The company seems to have unfortunately increasingly lost its way

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BigCommerce Response
7y
We appreciate your feedback and want you to know that we are making changes. We have grown exceptionally over the last several years and that growth puts strains on the basic operations of quota setting, targets, and tracking. I would have liked to have had the opportunity to address the issues you have seen in the business while you were still here and for you to see the transformation taking place within the organization. We are firmly committed to BigCommerce being a great place to work. For the growth, for the challenge, and as an environment that supports the success of our employees. We agree with you that our employees are our most valuable asset, and as an organization treat every employee with respect and fairness in our evaluation of performance and promotion. We wish you well in your next step and welcome additional feedback if you would like to reach out directly.

Explore other reviews about BigCommerce

5.0
4 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
21 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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