Solid product, great people but leadership can't figure it out - Anonymous employee BigCommerce Employee Review

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

Amazing Product Moving into a great new HQ location

C-suite leadership overall is lacking since the old CEO, CMO and COO left. New leadership is more concerned about padding their own pockets with high salary and bonuses while giving most employees less that a 2% wage increase in 2025. Layoff in November removed 90% of marketing's top performers and then leadership did another round of cutting in March. It is becoming a nepotism playground with new hires all being friends. Little to no internal growth (only get promoted now if you threaten to leave) and promotions not going to top performers. AI operations management is a said to be important but virtually no existent even though there is someone in seat to run it. Relationships between the Operations team and the Marketing team is toxic which makes it very hard to be successful.