Not really good to work - Customer Support Representative Binance Employee Review

1.0
21 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Work from Home Many benefits

Cons

They have very strict KPI metrics which is really hard to achieve and they expect us to learn every BU and to be very well versed in it within a short period of time. Also, we have to stay with customers until our chat with them is done, even if it takes a really long time, even after our work time is over. But we don't get extra pay for that extra time.

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Binance Response
2y
We truly appreciate your honest feedback! Gathering perspectives like yours allows us to notify the appropriate teams within Binance and make necessary improvements. Binance's distinct culture embodies the #Hardcore mindset as an integral part of our identity – learn more here: https://s.binance.com/9ZaJAQuU. Our relentless dedication to achieving our vision of enhancing global monetary freedom drives us forward. Embracing the #Hardcore approach can be demanding, but it contributes to our progress. Your experience and emotions are legitimate, and we'll use your feedback to strike a balance that accommodates our one-of-a-kind work culture.

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5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good Benefits and Remote work mode

Cons

No balance for life and work

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