Customer Support - Support Specialist Blackbaud Employee Review

3.0
2 Feb 2017
Recommend
CEO approval
Business outlook

Pros

A lot of awesome co-workers and great benefits. The culture is a huge pro for Blackbaud. Good opportunities to advance.

Cons

Not much transparency. They attempted to outsource chat support and it was an utter failure and they had to back track and bring chat support back to the US offices. Management tries to make changes for the sake of change and it usually has poor results. Case loads are pretty high on some teams and they resist making new hires when needed. They also put too much focus on tailoring policies to match with RE and forcing other products to align with their support procedures when they don't work.

Explore other reviews about Blackbaud

5.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Blackbaud is an outstanding place to work. The remote-first culture is a big bonus, but the people and the mission really make it what it is. They are well resourced and put a lot of care into making their employees feel seen, valued and respected. The leadership teams make it a priority to have healthly discourse and ensure accountability from all team members. I love it here!

Cons

Long hours but it is worth it because it is a great place to work!

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Blackbaud Response
2mo
Thank you for sharing such a thoughtful and positive review. We’re glad to hear that the remote-first culture, the people, and the mission resonate so strongly with you, and that you feel seen, valued, and respected in your work. Creating an environment rooted in purpose, accountability, and healthy dialogue is central to how we aim to show up for one another. We appreciate your perspective on the pace and recognize that experiences can vary, but it’s meaningful to hear that the work feels worthwhile and fulfilling for you. Thank you for your kind words and for being part of what makes this a great place to work.
3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote First company with a dedication to mission and values across the non-profit sector.

Cons

Tough to advance with such longevity among senior leaders.

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