The most toxic environment you’ll ever - Anonymous employee Butternut Box Employee Review

1.0
29 Nov 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good area, good benefits, good socials

Cons

In the Customer Love department, it’s absolutely toxic and will make you feel low on a day to day basis. There are team leaders in particular who are bullies, will not want you to progress unless you’re well liked by all of management, and you’ll be micromanaged daily. You won’t be able to go to the toilet or for some air without coming back to questions asking where you were and why you were gone for so long, even if it was 5 minutes. The department is run by a bunch of power hungry individuals and one of their values is genuine care….don’t know where that is in the department, they like to give off the impression they care but they really don’t about you, it’s business before you. Only want certain individuals to progress and the rest can forget about it which was basically said once. It’s the most gossipy work environment I’ve ever been in, so cliquey and everyone knows everyone’s business and nothing is a secret which is absolutely shocking and upsetting. I’ve heard on numerous occasions in the office team leaders and managers talking about members on the team who they dislike and sharing personal information about them. Team leaders and managers will basically go off and talk about members of staff so that’s horrible. They will make you feel like you can only do one thing and that’s it, stay in your lane/box and don’t bother wanting to develop. The most soul crushing place and you actively have people who don’t want to see you succeed. Leaving was honestly the best decision I’ve ever made and I strongly advise people don’t apply in the Customer Love team if you care about yourself and your wellbeing.

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Butternut Box Response
1y
Thank you for taking the time to leave your feedback. While it’s great to hear you appreciated our benefits and socials, we’re deeply sorry to learn about your experience in the Customer Love team. We strive to be the best place people have ever worked, and it’s clear that in your experience, we fell short. The concerns you’ve raised about the working environment and team dynamics are not reflective of the culture we aim to create. Genuine Care is one of our core values, and we are disappointed to hear that this wasn’t your experience. Your feedback will be shared with the leadership team to ensure we address these issues and take meaningful steps to improve and we’re committed to learning from this and making positive changes. We truly appreciate you sharing your perspective and wish you all the best in your future endeavours.

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5.0
15 Jun 2026
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Pros

I have to say this is the most rewarding workplace I’ve experienced. It is a truly mission-driven culture where our core values drive our daily decisions and product. The environment is incredibly agile and fast-paced, which means you are constantly learning. From a career development standpoint, everything is exceptionally clear and tailored to the individual. Whether you want to progress down an Individual Contributor pathway, or step into a People Management route or try a new challenge through internal mobility - there are clear frameworks and opportunities in place for everyone, On top of that, you get to work alongside some of the brightest, most ego-free, and collaborative people (and passionate animal lovers) in the industry! !!

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5.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you want a career that is both intellectually stimulating and deeply meaningful, this is the place to be! Mission & values driven culture: It’s rare to find a company that actually lives its values every single day. The mission here isn't just a slogan on the wall; it’s the heartbeat of the business. There is a profound, shared commitment to making a positive, tangible impact on the environment, which makes the work incredibly rewarding. Incredible team & collaboration: You will be working alongside some of the brightest, most passionate, and genuinely supportive people. The culture is collaborative, ego-free, and highly motivating. Unmatched development opportunities: Leadership genuinely invests in your growth. Whether you are looking to sharpen your current skillset or take on new leadership challenges, the developmental pathways and mentorship here will fast-track your career.

Cons

The pace is fast and there is a high bar, which means it’s not a place where you can just coast. However, if you love a healthy challenge, you will thrive here.

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