9 May 2018
CUSO Financial Services Response
7yDear “Financial Advisor,”
Thank you for the feedback. We’re sorry you had some negative experiences, and we appreciate that you took the time to share this information. It sounds like you may have been employed by one of our partner programs.
In our managed programs we believe our commission and payout grid is fair. Our total compensation package is reviewed annually to ensure competitiveness within the market. We absolutely do NOT force advisors to push immediate-payout products, and in fact just the opposite: we encourage and support our advisors to build a recurring revenue stream.
Our managed CFS advisors are guaranteed a minimum draw each month which is forgivable for the first 12 months to ensure the success of our advisors. In addition, our newly hired advisors are guaranteed a higher payout rate for the first six months of employment to help transition into the position.
All sales associates within our managed programs are employed by CFS, not the advisor. Our managed advisors are not paying the assistant’s salary. Our licensed sales assistants can share in earned commissions each month. Of note, the specific amount of the shared commission amount is determined by multiple factors and includes feedback from the financial advisor(s) in the team. The success of all advisor and assistant teams is based on their joint efforts. We understand the challenges with commission-based positions such as these and we look to the advisor and program manager to manage the assistant so they are best supporting the advisor.
If you would like to tell us more about this sales assistant or your commission payments, please email comments@cusonet.com and include “Glassdoor” in your subject line.
Sincerely,
CFS/SPF Executive Management Team