Not What it Used to Be - Nurse Practitioner CVS Health Employee Review

1.0
7 Oct 2016
Recommend
CEO approval
Business outlook

Pros

I used to love working for Minute Clinic. However, these days I can only be grateful that I never have to bring work home. Which IS a big plus. Also, unlike some of the other reviewers have experienced, I have an excellent manager. Pay is comparable to other local walk-ins and the schedule works fine in my life. Other than that? Meh. See below.

Cons

Things have changed a LOT over the past year: Management structural changes (REALLY bad decision), changing insurance to high-deductible plans, decreasing CME time and re-imbursement, no longer paying time and a half for holiday-eve shifts, big push (requirement) for providers to do marketing through phone calls, mailings and drop ins. None of the tech (old and new) ever seems to work and when you need to call for support (which is almost daily) you're on hold for ages while patients wait. And wait. Yes, there is cleaning and ordering and stocking and controls but honestly, that can be done pretty quickly and never bothered me. I'm more concerned that this ship may just be sinking. It is clear from the constant barrage of changes that corporate management's strategies are not working. They are scrambling to keep the clinics solvent.... and losing. It is hurting the providers and the patients who have come to rely on us. It is a shame that patient care has become such a numbers game. Number of sick visits, number of flu shots, number of walk aways, number of refer-outs, NPS scores, RVUs, and number of extra, extra things you feel compelled to do so you can get that tiny raise you so richly deserve. And yes, you will be constantly reminded of how your numbers can and should be better. This is not a job for a new grad or a new PA - they are STRUGGLING. It used to be a decent place to get your feet wet, but no longer. The expectations and acuity are greater than ever. In summary, this makes me sad. Good providers are leaving, good managers are leaving and these losses are felt by everyone. I hope things start to change for the better once again, but I'm not holding on to much hope.

Explore other reviews about CVS Health

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Very organized with great corporate structure

Cons

Onsite work but team was located in other cities

5.0
13 Dec 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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