Leaderhip Lacking - Anonymous employee CapTech Employee Review

1.0
3 Jun 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If one is in the early stages of their career (recent college graduate to maybe 5 -7 years or so) Captech can be a very good place to grow your career. You will get fantastic growth opportunities not available at many companies or firms. Dependent on where one is at in their career; you’ll want to start formulating your exit plan around the 24 to 36 month mark. Colleagues/peers are very good to work with; some of the absolute best I’ve worked with in my career. This can often change the higher the title gets, with a handful of exceptions. Many of the very talented folks simply leave poor and toxic leadership for better opportunities. Offices are modern and have nice amenities; however, perpetually over filled. When not on-site with clients; spending all day on a couch or chair with your laptop in your lap can be typical, unless one is part of a certain practice area.

Cons

Leadership in the office is poor. The show and talk often seem good, but leadership is best described as fraudulent. Unless you are comfortable being a sycophant, be ready for excessive politics and having to deal with highly manipulative and toxic behavior. Some examples include narcissistic motivations, ego driven decision making, impulsive reactions, bullying, and gaslighting. Some leaders will take credit for business someone else developed and sold if it can advance their own interests. I’ve witnessed an office leader viewing You Tube gaming videos during team reviews of pending client presentations and pitches. Colleagues are routinely bad mouthed by leaders when outside the office. The adage, “people don’t leave companies, they leave bosses” is true here. Turnover is high and was high before COVID-19. A large percentage, if not a majority, of senior managers and directors have short tenures; creating a deficit of continuity or consistency. Office growth does not sufficiently explain this. Transparency from leadership is lacking, but tremendous energy and lip service are expended to foster the perception of transparency. If leaders are being transparent, they shouldn’t have to constantly tell everyone how they are being transparent. “Well done is better than well said.” Servant leadership? For many leaders this means how do those around me serve my agenda, my schedule, and my benefit. The criticisms found in other reviews regarding promotions are accurate and fair. Every promotion cycle includes multiple “head scratchers” as to what criteria were applied to warrant that promotion. Favoritism is rampant. A strong majority of the work is higher end staff augmentation type. Salary is a little below average to average. Most of the time there is balance and flexibility between life and work. However, if you happen to have a super demanding client; you’ll be expected to grind out long hours to meet client demands. You won’t see much additional reward for doing so.

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CapTech Response
6y
Thank you for your review and advice. It is unfortunate that your experience has not been what we desire for our CapTechers. Many of the new programs we put into place to strengthen our leadership, coaching, career progression, and culture across all offices were to launch this year but have been on pause due to COVID-19. Hopefully we can reinstate those programs later this year and get back on course soon. Meanwhile, I would like to further discuss your thoughts and feedback. Please reach out to me directly if you are available to do so. –Katy Apostolides, HR Director

Explore other reviews about CapTech

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun and challenging engagements, ability to develop new skills, smart and hardworking teams, rewards an entrepreneurial mindset

Cons

As with consulting, sometimes we can't always control the client or engagement dynamics

3.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

CapTech’s biggest strength is its people. The culture is genuinely collaborative, which stands out in consulting where internal competition is often the norm. Teams work well together, knowledge sharing is encouraged, and there’s real space for entrepreneurship and innovation. The firm has also shown an ability to stay financially stable through uncertain times like COVID by taking creative measures to adapt. CapTech has embraced AI proficiency very well. They procured an internal certification program, created a learning path to get consultants comfortable and confident using AI tooling, and worked with clients to inject AI solutioning - even for clients not ready for it. It's pretty impressive to see how much success CapTech has had by understanding the impact of AI in consulting.

Cons

Leadership communication lacks transparency, particularly around decisions that materially impact employees. For example, the shift to unlimited PTO was positioned as a benefit aligned with industry standards, while downplaying the more meaningful financial implication that PTO accrual payouts were eliminated. That kind of decision would have been better received with straightforward, honest context about economic pressures. The consultant feedback process is also flawed. While there have been multiple attempts to improve it (SBIC templates, start/stop, incremental check ins), peer feedback trends overwhelmingly positive and often does not reflect actual performance. This creates challenges for staffing decisions and limits meaningful professional growth. There also appears to be a lack of alignment at the executive level. Decisions often feel consensus-driven rather than structured and decisive, which impacts clarity of direction. There is also a recurring disconnect between what is sold and what can actually be delivered. The MC practice and SI are routinely not aligned on scope, feasibility, or level of effort. This creates avoidable friction once delivery begins, puts unnecessary pressure on project teams, and can erode client trust when expectations have to be reset mid-engagement. On one project, it was hard to hear our client share that, "You guys need to fix the problem you created!" Trust in leadership is an issue. Many employees question whether leadership can scale the company effectively, and there is a growing perception that the firm is drifting toward a staff augmentation model rather than differentiated or "boutique" consulting.

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CapTech Response
2mo
Thank you for taking the time to share such thoughtful and detailed feedback. We’re proud that our people, collaborative culture, and continued investment in areas like AI have stood out positively. We also appreciate the candid perspectives on transparency, feedback, executive alignment, and delivery execution—these are areas we are actively and continually working to improve, and input like this helps inform those efforts. We remain committed to clearer communication, stronger alignment across practices, and ensuring we deliver on the differentiated consulting experience our employees and clients expect. Thank you for your years of helping CapTech be a best place to work. -Katy Apostolides, Managing Director - HR
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