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      CareCentrix

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      CareCentrix reviews

      Beware of Fake News - Anonymous employee CareCentrix Employee Review

      1.0
      4 Mar 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Beware of this company and the abundance of glowing reviews suddenly posted in Jan & Feb. There are some very nice, professional people there and some departments are run fairly well. Average pay and benefits.

      Cons

      Overall, they lack up to date systems, standardized and documented workflow and processes and much of the staff is poorly trained. Yes, they are putting a lot of effort here BUT they remain with excessive work errors, blurred lines of responsibility, a lot of passing the buck and at the end of the day you’re left with angry customers and frustrated and overworked employees. A lot of the management is plain inexperienced not only as managers but in the technical/knowledge of their job function. There is excessive turnover which is problematic in certain key areas of operations.

      avatar
      CareCentrix Response
      8y
      Thank you for providing your feedback. On behalf of CareCentrix, we apologize that your experience does not reflect our intention of making CareCentrix a great place to work. We are committed to ensuring our patients get the care they need. Our actions have an impact on peoples' lives and we take this responsibility extremely seriously. As our company continues to grow, we look at opportunities to improve our tools and technologies as well as update our processes. We also continue to train all of our team members on a regular basis so they can perform their roles and responsibilities at the highest level. We do have a great team and we will continue to focus in these areas that will only make us better! Lynne DePaulo, SVP, Human Resources

      Explore other reviews about CareCentrix

      5.0
      30 Jan 2026
      Patient advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

      Cons

      None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

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      CareCentrix Response
      4mo
      Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
      3.0
      25 Jan 2026
      Pac coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

      Cons

      Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

      1
      avatar
      CareCentrix Response
      4mo
      Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
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