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Chapman Auto Group

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Thoroughly Disappointed By Lack Of Training - Sales Consultant Chapman Auto Group Employee Review

1.0
29 Dec 2014
Recommend
CEO approval
Business outlook

Pros

There are some really nice coworkers.

Cons

Chrysler Academy trains you how to be a proper sales consultant. They impress upon you to be polite and courteous to customers and meet them where they are at in the sales process. However Chapman's doesn't care what the customer wants or where they are at in the sales process. They want their sales consultants to be ignorant and rude and make their sales managers money. I hated it so much that they constantly said that Buyers are Liars and that they don't know what they want. Their motto... It's the sales consultant's job to tell the customer what they want. I was let go because they said I didn't have the right attitude to sell cars there. I take that as a compliment because everyone that I did sell cars to or was shopping for a car said that they were very refreshed by my sales approach. They all said that they would buy from me again.

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Chapman Auto Group Response
9y
Since the writing of this review we have updated our training processes. I will say that years ago, this was an area that we needed to improve in and have continually moved forward with on-line, in-house & our David Lewis off-site training. I appreciate the feedback.

Explore other reviews about Chapman Auto Group

5.0
12 May 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company cares about employees

Cons

Nothing working from home is great

2.0
8 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you have extremely thick skin and genuinely enjoy the aggressive nature of car sales, you may thrive here. The potential for high earnings is real in the short term

Cons

The workplace culture is toxic. Since it is a male-dominated environment, I personally experienced both misogynistic behavior and sexual harassment. Women’s concerns were consistently dismissed, which created a very unsafe and discouraging atmosphere. • Managers were often extremely unprofessional, making inappropriate sexual comments about women employees, racist remarks, and bringing politics into the workplace in ways that were highly unprofessional and uncomfortable. • Training is ineffective. New hires spend long hours staring at screens, and when moved into new roles, there’s little to no hands-on support. Managers often answered questions in a rude or passive-aggressive way. • The facilities are poorly maintained. The building has ongoing health and safety issues, including mice leaving droppings throughout the showroom and employee desks. Exterminators were brought in occasionally, but it never fully addressed the issue. • There was frequent unprofessional behavior, such as employees vaping inside the building while customers were present. • Compensation is inconsistent. Performance bonuses start strong but decrease over time even with the same sales results. • Job security is minimal. Employees with many years of service are often terminated without warning at the end of the week. • Some management practices encourage questionable sales tactics, such as telling employees to “control the customer more.”

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