Pros
Nothing. This place steals your soul
Cons
Everything. My experience.. every manager I had had no knowledge when it came to the Basic principles. It's all a game .. suck up and brown nose with the manager, your basically guaranteed to get pulled off the phones for something else when avl. Do good and your job... Phone slave. Micromanaging is insane. You have to run to the bathroom due to an upset stomach.... Better just announce it to the whole floor cause a manager will call you out why you logged out for an unscheduled break. Pay is weak. They are big at "don't share what your pay is" I worked there for 6 years. Top performer. Assisted new hires. Trained. Was leader for my team moral and SME.. yet every year when it came to incentive... 0.10 raise .l to my lame 12.00 an hr.. while new hires walking in are making 21.00-24.00. I applied multiple times to a different department. Hiring manager selected me multiple times but the department I was in.. kept me back. At the end when I tried go to HR... All of a sudden I was put on a PIP!! Just a way for them to keep me.