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      Checkatrade

      Engaged employer

      Checkatrade reviews

      What happened? - Operations Agent Checkatrade Employee Review

      3.0
      29 Jun 2024
      Operations agent
      Recommend
      CEO approval
      Business outlook

      Pros

      The people that I work with, especially within the department, are always there for each other. There are some good benefits, free gym membership, smart-tech.

      Cons

      When I joined Checkatrade, I was sold on the idea that they were set up to help and protect homeowners from rogue trades. Everything that Checkatrade stood for has been slowly chipped away. I used to be proud to say I work for Checkatrade because I believed they were doing the right things for the right reasons. Checkatrade has strayed far from its original mission, choosing to chase profits at the expense of homeowners' trust and well-being. This shift not only undermines the company's integrity but also jeopardises its future. It is crucial for them to reassess their priorities, recommit to their founding principles, and remember that true success lies in genuinely serving the needs of their customers and homeowners, not in maximising short-term profits. Only by returning to their roots can they hope to regain the trust and loyalty of the homeowners they were meant to protect. In a bid to expand rapidly and capture more market share, Checkatrade has diluted its brand. This expansion has come at the cost of maintaining the high standards that initially set the company apart. This and the recent changes that have happened are having a huge demoralising effect on the current staff Being based in a naval city I shall end with this: I believe that the once sturdy ship, that has dealt with many a rough sea, without a clear direction, will run aground or face mutiny

      avatar
      Checkatrade Response
      1y
      Thank you for your review. We are pleased hear you continue to enjoy our great range of benefits and appreciate the peers around you. Change can be hard to navigate, but it's inevitable. We've brought in some of the best leaders in the tech industry to help us navigate through the next stage of our journey. Our mission is defined, regularly communicated and we are actively asking each and every person across the business to get behind it. Our mission is to be the trusted foundation of every home. Being customer centric sits at the very heart of it. We have invested on entire functions that continually run research across both sides of our marketplace to inform our decisions and we are building innovative products that will enable us to meet and exceed those needs. Our consumer app being the latest example. Our people across the business have a generational opportunity to be part of revolutionising the home improvements sector. We hope you decide to embrace this journey with optimism.

      Explore other reviews about Checkatrade

      2.0
      9 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Colleagues of the highest calibre Decent bonus

      Cons

      I genuinely want this business to succeed, which is probably why some of the recent decisions have been difficult to watch unfold. At times, it can feel like leadership is building the plane while flying it - which, to be fair, is not uncommon in fast-moving companies, but it does create uncertainty for the people trying to keep everything running day to day. The steady stream of disappearing colleagues has also had an impact on morale. When teams become smaller but workloads stay the same (or grow), burnout becomes a very real risk. And while AI is undoubtedly useful, it’s still not a substitute for experienced people, collaboration, and institutional knowledge. I don’t need this business to act like we’re one big family. But I do want clarity, respect, and the ability to do good work in a healthy environment. Respect and psychological safety are two things not enjoyed at Checkatrade currently, at least as far as I can gather from those I’ve spoken to.

      11
      1.0
      21 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive Team members and that's it

      Cons

      What can I say, since joining it has been downhill. No proper onboarding interms of the team process and ops. One day induction which was a high level concept of the company. Every month the goal post changed, strategy changes, wanting us to adapt (which is acceptable in a scale up ) but when it happens all the time, everyone was demotivated. Staff, manager shuffles without proper reasoning. Incompetent managers who doesn't have skills in the area of operations but working just by pure influence and internal politics. Sick leaves are unpaid for they deduct salary but pay SSP. HR is not very supportive for staff, they behave like they have to save the company. Even deduct pay after leaving company and asks you to pay to the comlaysaying they overpaid. Their HR systems are completely odd. I would not recommend this company to anyone. So many team members frustrated and stating there without an option. If I have an option I would give minus stars for this company.

      4
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