Not the job you think you are walking into
Pros
Some decent people trying to do their jobs
Cons
I was buzzing to join at first because the place looked busy and full of life, but it took about five minutes to realise it was absolute chaos behind the scenes. The place feels unrecognisable now. Nothing makes sense, teams are stretched to bits, and the atmosphere is tense from the moment you walk in. Traders are kicking off every day about rising costs and the amount of fake jobs coming through, and half the time the work does not even exist. Staff are leaving, traders are losing their heads, and you get sworn at pretty much every day which tells you everything about what it is really like working here if your job is customer facing. Management uses AI to score your behaviour and attitude on the phone, and they twist whatever it spits out into negative feedback so they can justify putting people on PIPs. It feels cold and robotic, like they want a reason to push people out rather than support them. You will never see a team leader or manager jump on the phone to deal with a customer complaint themselves. They leave all the heat to you while they sit back and avoid anything difficult. They keep talking about reason and scaling the business, but it does not feel like the demand is even there. It honestly makes you wonder if they are just buying leads from some marketing company and hoping no one notices. I have watched people get pushed to the point of mental collapse. The whole place feels like it is drifting with no plan and no one steering the ship. Turnover is through the roof, morale is nonexistent unless you’re in the upper management circles. For everyone below, the vibe is heavy from the moment you walk in. I would seriously warn any prospective candidate to think twice before joining because it is getting worse, not better. There is a reason the same roles pop up on the careers page every few months. It is a full on revolving door.
