Can this place get any worse? - Anonymous employee Cherwell Software Employee Review

Very much a them and us situation. We very rarely see the side of the business that resides in Reading and that includes our leader who I think I've met a handful of times max since he took over from the last guy who was exactly the same. Away from the people, our product is really struggling. We receive calls every day about failed upgrades, systems down and this is what we push as some of our USP's. Its unfortunate but our software seems badly out of date now and very old fashioned. Our customers are having a hard time putting up with this too.