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Hi, this is Tara Cassady, Senior Vice President of Client Services. Please know that I welcome the opportunity to discuss your feedback live/ in person. My door’s always open, or you can email me at tara.cassady@cielotalent.com.
We do have regularly-scheduled meetings with our teams and with each client to align on expectations, discuss results and understand any opportunities for improvement. If I knew the account you are referring to, I could better address the concerns around leadership and communication.
As far as account transitions go, they do happen, and we do our best to communicate with our teams early and often. What’s more is that with all the new business we have implementing in early 2018, we are able to offer employees in good standing the opportunity to work for a new team. We will always put our people first and if ever there’s a question about a leader who is not living up to that promise, my hope is that concerns like these will be communicated through the available feedback channels – our leaders’ open doors, your People & Culture team, employee surveys, team discussions and more - so that we may address them. I look forward to hearing from you.