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Hi, this is Kristina Bowler, VP – Client Services. Thank you for sharing your experience as a former employee at Cielo. It’s positive that you felt truly part of our culture here, this is such an important part of our business. By empowering and encouraging our teams to bring their best ideas to work, everyone should have the opportunity to thrive.
You are correct that we experienced a surge in client demand, which necessitated an accelerated hiring process. This resulted in a thorough review of our operating model and implementation of measures to ensure we can flex and scale appropriately to meet client needs, while minimizing any potential impact on our teams. If there is anything else you would like to share, you can contact met at Kristina.Bowler@cielotalent.com.