Good whilst it lasted - Client Services Manager Cielo Employee Review

1.0
12 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Some great people and great clients. Flexibility with hours. Although you work long hours you have some flexibility if needed.

Cons

Unstable, too many lay-offs. Even good performers get let go to cost cut. I heard many empty promises whilst with the company regarding career development and growth in my region. No respect for time zones or time, I was on global accounts so needed to work to suit NA. A lot of internal politics, who you befriend is important if you want to survive this company.

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Cielo Response
10mo
Hi, this is Jen Santoleri, SVP of Client Services. Thank you for acknowledging the positive team network you experienced while working at Cielo. Our industry operates with significant client-driven demands, which can directly impact our operational decisions and team structures. Each team makes these decisions independently based on their specific business needs and, while I cannot comment on your personal experience, we recognize how this can directly impact our people. Your comment about time zones is valid, and I understand it can be challenging to navigate when we work as a global team. This is something we've identified and are actively implementing improvements to address this. If you're willing, we'd appreciate the opportunity to learn more from your experience. You can reach me at Jennifer.Santoleri@cielotalent.com.

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5.0
27 May 2026
Anonymous employee
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CEO approval
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Pros

Great management and WFH is nice

Cons

Hiring takings weeks and confusing start

4.0
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Recommend
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Pros

Management, pay, keeps you busy with meaningful work

Cons

Over hiring, layoffs, open communication of such issues

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