Pros
Set somewhat of your weekly work schedule with 2 late nights a week.
Cons
I've worked 20 years and I'm embarrassed to say I worked there. Do not waste your time at this company if you want work longevity. I could write an entire blog on just management alone! They are not educated on managing anyone or trained. The Managers have no people skills at all. Management were bad collectors that were promoted. Instead of providing weekly one on ones with collectors, they do nothing but pass out call fells all day and gossip in their cubes about other collectors or just nonsense. Very child like behaviors and atmosphere. If you have an urgent question good luck!! If you ask the same question to different managers you will get a different answer and it may be wrong. There's upper management who only holds floor meetings to bash the entire collectors floor on about call fells. The managers talk to collectors like they are not human. No respect at all!! It's just horrible!! I was hired in with 20 other collectors and it was only 2 of us left when I left the company. The turnover rate is EXTREMELY high. First of all, my class of collectors were separated, some sent to well known good clients to collect for and others sent across the street to the well known bad client...And when I say BAD!!! Once you start taking calls there's no nesting phase for new collectors to make and correct mistakes and learn, you instantly start receiving these call fells sheets and the managers start tormenting you. It's pretty sickening!!! There's no one-on-ones for the new collectors to talk with management about calls and evaluate work. There's no team meetings for new hire or anyone!! I felt herded in like cattle and forgotten until I get a call fell. You will stay sick because you aren't allowed to bring your phone inside. You have to go to your car to make personal calls in the ever changing weather!! It 's crazy!! and the bathrooms are so dirty you will hold it until lunch or until your shift ends. I mean disgusting!!! Its a very depressing place to work. When you clock in you are so ready for you shift to end to clock out. Most collectors do not even make enough pay to get the health insurance they offer. It's extremely high. Training for managers is extremely needed. Weekly one on ones for collectors is essential. Lessons learned quizzes for call fells will decrease call fells dramatically. Better pay rates across the board for new hires. Affordable Health insurance is a must. Collectors need lockers to store phones to make personal calls on breaks if needed. Last but not least, Have some respect and compassion for your employees and the work will speak for itself. Turnover rate will decrease and collectors will stop pulling off of the parking lot and never returning!!!! less