Client Services Incorporated in St. Charles - Horrible, Horrible, Horrible!!!
Pros
You do have to work two late nights a week until 9 PM but you can choose which night you want to do them but it must be Monday through Thursday. No Sundays but you do have to work Saturdays till noon.
Cons
Right from the start you are treated more like your an inmate than a valued employee. You will go through an extensive training program but make no mistake, you will be monitored daily and if your not getting it you will be dismissed without warning. Consider your training time sort of like boot camp where you will get a culture shock of their way of doing things. Even though there are cameras set up throughout the building HR will stand in the hall at the employee entrance door daily to watch for those who come in without using their badge by "piggybacking". Once on the floor you will only be given a few weeks to start to build your collection pipeline although you won't be told this. You will be required to make at least 250 calls per day but if those calls don't produce much $ even though your making the proper amount of efforts and attempts you will be released without warning. Management in this place is horrible. They give you no feed back and won't even talk to you unless of course you didn't do something right. Your success depends on the portfolio you are given. Management does play their favorites which are usually ones that have been there a while so the "house calls" which are accounts assigned to managers are often routed to their favorites to collect $$ which helps them immensely make their collection goals. The work week is 37.5 hours so you will never work 40 hours and there is NO overtime allowed. Don't even think about missing any work in your first 90 days and after that I would caution you to do so sparingly. When you walk in first thing in the morning you will be locked out and have no system access until 3 minutes before your shift starts. At the end of your shift you are clocked out automatically even if your on a call but they still expect you to call right up to your shift end time. If you forget to clock in, your manager can fix it but you may receive and occurrence even though you were there on time. The same goes for clocking back in from lunch. Both senior management and HR doesn't care about any of your concerns or suggestions for improvement although they may make it seem like they are listening to you. There is NO CELL PHONES allowed in the building but your manager can have one even though the policy says NO ONE is to have one. There is a considerable amount of profanity used in between phone calls by a few select tenured employees which is completely unprofessional but management and HR doesn't seem to care as long as it isn't captured on any recordings that their clients may hear. So basically anything they have to answer to their clients about becomes an issue. You will be monitored for compliance and quality on many of your calls. If you fail a call (even if it is because of the slightest diversion from the script) you will get a warning and if you continue to fail you will either be sent for retraining or let go. This place terminates people as part of their every day routine and they keep a steady stream of newbies coming through the door so they can continue to "feed the machine". They play the numbers by getting new employees to build a pipeline of payments and then get rid of them before they hit their 90 day probation period or have to pay them any bonus. If you do get lucky enough to start collecting $$ right away you will suddenly be moved to a harder portfolio without any explanation. Don't be fooled by positive reviews stating how great the company is because it really isn't a good company at all. All management were all collectors at some point in their careers and they all have a collector attitude which is not empathetic to any of your needs or concerns as an employee. When you apply you will most likely be called back almost immediately for an interview and hired unless you have a criminal history or can't pass a drug test. At first I thought their immediate interest was due to my experience but in all honesty they just go through so many people they will take most anyone that can pass the pre-employment criminal and drug test. I know the economy isn't the best right now, but you would be better off working somewhere else. Don't waste your time and energy with this company as you are only giving them the opportunity to abuse you.
