Pros
You get free internet, along with benefits. The product is higher quality than most, at least in my area.
Cons
-It's hard to tell where to begin. Your (usually tiny) territory isn't safe, and neither are the accounts you work--other local account reps and the inside sales team can waltz in and snatch whatever they want up. You'll likely run into at least 5-6 customers a day that are frustrated, because they've already been called on by other Comcast Business reps that week. -Micro management is ingrained in the culture. You'll be expected to report every metric you can think of, every day. When I left, they had reps writing up a bare minimum 3-sentence report for every single contact they made that day. Also be prepared for your manager to text you as late as 11pm and early as 5:45am. -If you have suggestions on ways to adapt certain procedures/scripts to your market, you'll be reprimanded. Corporate's word is law, and how dare you know what'd work best for the local culture that you're working in every day?! Every person, situation and territory functions exactly like sales role plays and trainings done in Philly, period. You better not dare question that or your job will be threatened. -Most managers will hoard the hot leads across their region for their drinking buddies. If you try to contest it, or get to that account first through door knocking, they'll chew you out for "stealing business" and "breaking the rules of engagement". -Think this is a M-F job? Ha! You'll be pressured to work AT LEAST one Saturday a month. If not more, depending on your manager. If you decline because you have other obligations, be prepared to be put on blast for it at your next team meeting. -There's no care for employee safety, despite this being an outside sales role. Severe thunderstorm? Better be knocking! Tornado watch? Why isn't your number of doors higher?! Live in a Southern state that can't handle snow, and you've already gotten record breaking amounts of it that's shut down your entire territory? Ha! Just a little snow! Go knock those doors or we'll write you up!