Business Account Executive (WNE) - Business Account Executive Comcast Employee Review

1.0
2 Dec 2015
Recommend
CEO approval
Business outlook

Pros

Discounted Cable and Internet Services, 401k, stock options, commission is good if you can find a lot of businesses that do not already have Comcast (very saturated). Please ask for a ride day and ask the rep how many clients do not already have Comcast. They do pay mileage at federal rate but cap it at $100 per week....you will go through this in 1-2 days...the additional amount is "cost of doing business" and will come out of your pocket. Comp plan is decent. There are accelerators for the few that can hit them but also very steep detracters if you fall short of goal. (More reps miss there number than make it) You always know where you stand among your colleagues. Everyday a report is sent out to all sales employees in the region that shows everyone else's sales numbers month to date so you know how you stack up. Great if you are doing well, but demoralizing if you are not.

Cons

Think of all the perks that come with most sales jobs...freedom, flexible schedule, working remotely, etc. This has NONE of that!!! Regarding my brief 3 month experience on the Central Connecticut Team in WNE (Berlin, CT). Here, you will be required to check into the office everyday at 8AM but be out of the office before 9:30am to get in your car to drive back from where you came from (most salespeople live in the territory they cover). You will then go knock doors prospecting for business. At 3:00pm you are required to be back in the Berlin office to make phone calls till 5PM or submit orders, while the manager walks around to make sure people are making calls. At 5PM, there is a mandatory team conference call that will last between 30-45 minutes where you will explain what you did that day, how many sales you got, new opportunities found, number of appointments you sat on that day, number of appointments the following day, and your forecast for tomorrow. If you make a sale and it happened to contain voice and data, but the client did not want TV, you will need to explain why you they did not get TV and vice versa. If you sold a lower tier Internet speed, you will have to explain why it was not a 50Mbps or faster connection. In some instances the manager will insist going back to the client together and try to convince the client to get all 3 services or to increase their speed, because you as the sales professional, clearly did not listen to their needs the first time. If you leave before the call is over you will be labeled a "non team player", so hopefully you dont mind traffic. My commute was dificult, but not nearly as bad as the guy who lived in the springfield Massachusetts area (yes he had to be in the office twice everyday too...no exceptions) Tuesdays and Thursdays you will have in person huddles where they will teach you things such as top down selling, wedge statements, open ended questions, or practice role plays (great information if you have never had a sales job before). After the huddle you will have a 1 on 1 with your manager or a ride day where he shadows you and tells you what you did right or wrong in a condescending tone. In the event that you miss a team huddle for being sick or more than 5 minutes late, you will have to make it up later that week with the manager. On any given day, there can be no more than 2 people off due to "business needs", this includes holidays such as day before thanksgiving, black friday, Christmas eve, day after christmas, new years eve and new years day among others. I worked there for 3 months and went through velocity training and finished my ramp period. At the end of that time, my manager held a formal review and said that "unfortunately it was not going to work out and that I did not have the attitude needed to be successful here", so i was let go. Part of me felt bad being rejected and all, but I was also happy knowing that I would not have to endure this horrible and demeaning sales culture any longer. Had I known before hand what this job was all about, I never would have accepted it. I have had several sales jobs over my career, recently coming over from the online advertising industry and have never been treated like this before. Hope someone finds this information useful before making the same mistake I made.

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5.0
28 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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