Experience in CSR role at concentrix - Customer Service Representative (CSR) Concentrix Employee Review

4.0
22 Feb 2026
Recommend
CEO approval
Business outlook

Pros

For my first job, I met really good people had a family expericence, was working as the most effecient person on the floor. The quality of life was really good.

Cons

In turn of the quality life being good you would sacrifice money/salary. For a starting role you wouldn't get a great package. Instead you have the quality of life to go for. For you to make decent money you would have to give 3 - 4 years to the organisation.

avatar
Concentrix Response
2mo
Thank you for your wonderful feedback and for being a part of our team. We truly value the contributions you made during your time with us. It’s always a pleasure to hear from former game-changers like you, and we hope our paths cross again in the future.

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

See reviews by: Helpful|Rating|Date|All