Toxic management and unfair treatment overshadow diversity - Team Leader Concentrix Employee Review

1.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

- Multi cultural workplace - Replacement and compensatory leaves granted for working on public holidays

Cons

- No proper structure being followed - Managers are not qualified to lead. They just panic and put all the load on Team Leads - Unfair treatment for tenured employees. Retrenched without any prior notification - No value or recognition for serving for many years. No severance benefits - HR is incompetent and partially racist (Pro Filipinos) - Leadership wants the scores to improve without giving a proper executable action plan - Managers encourage non compliant actions - Leadership does not push back and provide proper feedback to client. Just agrees to everything like a sheep - Politicized environment. True efforts are not recognized unless you are on good personal terms with the management - No proper onboarding or training provided to leads once they are promoted

Explore other reviews about Concentrix

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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