Working Poor - Customer Service Representative Concentrix Employee Review

1.0
4 Mar 2018
Recommend
CEO approval
Business outlook

Pros

It's a job and people I work with

Cons

They don't really appreciate their employee's, a good example of this is that tenure employee's know make the same as New hires which is basically Minimum wage! Tenure employee's are also at risk of getting some of the least desirable shifts! They say they wonder why they Can't retain staff, well maybe if they show that they really want people buy paying them better and show some appreciation to those that have stuck it out, maybe that may help. But they won't, they really like the high turnover, in fact they look for excuses to fire employee's too! Multi-Million dollar Corporation that pay's the people that represent them Minimum wage, anyone working there should be looking for a better job every chance they get!

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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