Only apply if you absolutely have to - Tech Support Representative Concentrix Employee Review

2.0
15 Sept 2021
Recommend
CEO approval
Business outlook

Pros

This company has absurdly high turnaround so their application and hiring process is very speedy and efficient. Applied for a position on Friday and was sitting in training on Monday.

Cons

Everything that I want to say has already been mentioned a million times before, the horror stories about management are true for the most part. The incessant micromanagement (down to the seconds), the egos, the superiority complexes, etc. It's all there. The day of my first shift my manager told me that I should save toilet breaks for actual break time and personal time should never be used at all for anything which really set the tone for the job in general. She was mostly unavailable for any help or support, seemed to spend most of her time in endless "meetings" and incessantly micromanage people via phone text. Just a bit of a joke all around. My retired father wanted to work here part-time for a bit of extra money and something to do and I pleaded not to, the thought of him being bossed around by one of the many jumped up little dictators in this place was too painful. Literally could write a huge essay on the shortcomings of this place but just wanted to quickly paint a picture. Only work here if there's literally nothing else going yet or as a bridge to another job - happiness, fulfilment or opportunities will not be found here. Needless to say, the pay is poor here too - minimum wage of course. Never worked for a company with so much contempt for their own workforce and that's the truth. I'm glad I was offered another position elsewhere.

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Concentrix Response
4y
Hello dear ex-colleague, thank you for the feedback. It's a great pity that you obviously didn't feel comfortable with us, as it is very important to us to create a working atmosphere in which our colleagues feel comfortable. In order to achieve this, we depend on the direct feedback of every single employee. The team management or the personnel department are the right contacts for this. If you should feel the need to talk to us, we would be happy to hear from you even now. Perhaps we can then clear up a couple of misunderstandings. In this case, please contact your former personnel department at any time. We wish you all the best for your future Lisa, Marketing

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5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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