Something needs to change... SOON! - Anonymous employee Concentrix Employee Review

3.0
3 Oct 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great team members, close knit. Work cohesively together in projects. Beautiful office space to work in before COVID. Good benefits. Professional and personal development allowance is fantastic! Health AND Dental insurance is also another benefit that I have enjoyed having

Cons

Attrition rate - a lot of resignations over the past 6 months Management claims they listen but no action following the risks highlighted. Major delay in making decisions on salary bands revision (more than 6 months!) causing team members to leave the organisation Global Management are too far detached from the critical state the SG office is in. Global Management need to support the ASEAN leaders not by lip service but with actions to improve things. Only then, SG will be able to meet the full potential of success it is capable of

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Concentrix Response
4y
Thank you for your review and for your hard work and service; wow over five years and counting! We're happy to see you’ve enjoyed some of the benefits we hold dear; professional and personal development in particular - I hope you’ve been making use of them over the years as intended. We have been working hard on a new salary banding initiative and although this has taken longer than initially anticipated, we are really close to having this right (most importantly) and rolled out globally. We understand how important this is to get right for our talented and valued team. We appreciate how patient you and the team are being. Thank you for the call out regarding support needed from the Global Leadership Team. We now have a fully functioning team with all roles filled at this level - meaning more support and focus into growth and/or challenging areas of the business will be available. We are committed to the success of our Singapore team, clients and business and look forward to seeing great and exciting things in the coming months. Thanks again for the feedback - please feel free to reach out directly to provide further insights so that we can continuously improve and strive for excellence in all we do. After all, we want to be the employer of choice for the best talent in digital. Charley Rowley

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5.0
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Cons

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2.0
3 Jun 2026
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Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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