None of the managers could explain the bonus structure. They never talked about it in training and you were lucky to ever qualify for it. I had two managers who could not tell me how to make my calls better so I could qualify for the bonus. Then one day I was moved to a third TL without notice. She tried to help me but I was done at that time. They scare you during training to think if you do the wrong thing you will get fired. Then you do what you are trained to do and they suspend you and fire you anyway. Schedules are not that great either. You get to shift bid a schedule so you will never get the schedule you want.